Every charity holds an enormous amount of valuable information. Policies, procedures, training manuals, guidance documents, service information, funding criteria, volunteer handbooks and years of accumulated experience.
But finding the right information isn't always easy. Documents are scattered across folders, shared drives, websites and databases. Staff spend time searching. Volunteers ask the same questions repeatedly. New team members need guidance. Valuable knowledge can be difficult to find, especially when the person who knows the answer isn't available.
What if you could simply ask your charity a question — and get an answer based on its own information?
That's what Procium makes possible.
Meet your charity's own AI knowledge assistant
Procium is a service from Procium that creates a dedicated AI-powered knowledge assistant for your organisation. Your assistant is designed to answer questions using your charity's own approved documents, policies, procedures and information.
Instead of searching through folders or reading lengthy manuals, staff and volunteers can ask questions in everyday language and receive clear, relevant answers, with references to the documents used.
You provide the knowledge. We build the intelligence around it.
A volunteer might ask
“What’s our procedure for referring someone who needs emergency support?”
A new staff member might ask
“How do I book an appointment, and what information must I record?”
A trustee might ask
“What does our safeguarding policy say about reporting a concern?”
A grounded approach
Knowledge that stays connected to its source.
The assistant searches your organisation's approved information and uses relevant material to formulate answers.
Connect your knowledge
We help identify and organise the information your charity wants the assistant to use: PDFs, Word files, policy manuals, website content, FAQs, training resources and selected information from existing systems.
Create your knowledge library
Your approved content is processed and indexed so relevant passages can be found quickly. Documents remain associated with their source, allowing the assistant to reference the information behind its answers.
Ask questions naturally
Staff and volunteers interact with the assistant through a simple conversational interface. There’s no need to know which document contains the answer or use complicated search terms.
Receive answers with sources
The assistant retrieves relevant content and generates a readable response, linking back to supporting documents where available. If the information cannot be found, it should say so rather than invent an answer.
Keep your knowledge current
As policies and procedures change, your knowledge library can be updated so the assistant uses the latest approved material.
A more accessible way to use what your charity already knows.
Give staff and volunteers faster support, help new people get up to speed, and make service delivery guidance easier to find.
Clear answers, approved sources and an assistant designed around your organisation's knowledge.